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At SIDR®, your satisfaction is at the heart of everything we do.
That’s why we offer a 60-day money-back guarantee : because we want you to feel confident trying your new skin ritual.
We believe every SIDR® ritual should feel simple, natural, and transformative.
But if your experience does not meet your expectations, you have 60 days after receiving your order to contact us and request a return or refund.
To start a return, please contact our team at contact@trysidr.com with the following information:
Order number
Product name
Reason for return
Our team will send you the return instructions and the dedicated return address.
Return shipping costs are the customer’s responsibility, except in the following cases:
Damaged or defective product
Order error, such as wrong product or missing item
To be eligible for a return, the product must be:
Returned in its original packaging
Carefully packaged for return shipping
Sent back with all items included in the original order
For hygiene and safety reasons, we reserve the right to refuse returns that are empty, heavily used, damaged by the customer, or not returned in acceptable condition.
❌ Personalized or modified products cannot be returned.
📌 Items marked as final sale are not eligible for return.
Refunds apply to the product price only.
Shipping fees, including standard or express delivery, are non-refundable.
Once your return is received and inspected, your refund will be processed within 5 to 7 business days.
Please note that depending on your bank or payment provider, it may take a few additional days for the refund to appear on your account.
If you prefer an exchange instead of a refund, we may offer:
A store credit for the value of the returned product, excluding shipping fees
The option to use it immediately toward a new order
We do not provide prepaid return labels for orders outside the USA.
If you are returning an international order, you will be asked to ship the product back to the return address provided by our support team.
If you wish to cancel your order, please contact us as soon as possible.
If the order has not yet been processed or shipped, we will do our best to cancel it.
If the order has already been shipped, you may return it by following the return process above.
We don’t treat customer satisfaction as an afterthought.
Every message is handled with care, attention, and kindness : because whether you love your SIDR® ritual or decide it is not for you, we want you to feel heard, respected, and supported.